Refund policy

Last updated: February 4, 2026

This Return and Refund Policy applies to products offered by Triad-Orbit Canada (“Triad-Orbit,” “we,” “us,” or “our”).

1. General Policy

At present, this website functions primarily as a dealer-only product catalogue. Online checkout is not currently enabled.

All returns, refunds, or credits—when applicable—are handled on a case-by-case basis and must be approved in advance by Triad-Orbit Canada.

2. Eligibility for Returns

Unless otherwise agreed in writing:

  • No returns are accepted without prior authorization

  • Returns are generally limited to:

    • Defective products

    • Products damaged in transit

    • Incorrect items shipped by Triad-Orbit Canada

Returns for reasons including, but not limited to, over-ordering, change of mind, or customer preference are not accepted.

3. Return Authorization (RMA)

To request a return, you must contact Triad-Orbit Canada at info@triad-orbit.ca and provide:

  • Order or invoice reference number

  • Description of the issue

  • Supporting documentation (e.g., photos of damage or defects)

If approved, you will be issued a Return Merchandise Authorization (RMA) and return instructions.
Returns sent without an RMA may be refused.

4. Return Conditions

Approved returns must:

  • Be returned in original packaging, where applicable

  • Be unused and in resalable condition, unless defective

  • Be shipped within the timeframe specified in the RMA authorization

Triad-Orbit Canada reserves the right to inspect all returned items before approving any refund or credit.

5. Shipping Costs for Returns

Unless otherwise agreed in writing:

  • Customers are responsible for all return shipping costs

  • Original shipping charges are non-refundable

  • Shipping costs for warranty-related defects may be handled at Triad-Orbit Canada’s discretion

6. Refunds and Credits

  • Approved returns may be issued as a refund, credit, or replacement, at Triad-Orbit Canada’s discretion

  • Refunds, if applicable, are issued using the original method of payment or as a credit on account

  • Processing times for refunds or credits may vary

7. Non-Returnable Items

The following items are not eligible for return unless defective or shipped in error:

  • Special-order products

  • Clearance or discontinued items

  • Products marked as non-returnable

8. Manufacturer Warranties

Many products are covered by manufacturer warranties.

Unless otherwise stated:

  • Warranty claims may need to be handled directly with the manufacturer

  • Triad-Orbit Canada does not provide additional warranties beyond those required by law

9. Limitation of Liability

To the maximum extent permitted by law, Triad-Orbit Canada shall not be liable for indirect, incidental, or consequential damages arising from returns, refunds, or product use.

10. Changes to This Policy

Triad-Orbit Canada reserves the right to modify this Return and Refund Policy at any time. The most current version will be posted on this website.

11. Contact

For return or refund inquiries, contact:
info@triad-orbit.ca